Frequently Asked Questions

  1. What happens to items that do not quite meet our standards?
    During Donor drop off days, our volunteers check items to ensure that they are in good working condition (for appliances) and are not stained, chipped, or torn. If we determine that an item is not in usable condition, we will not be able to accept it. Please see this link for items that we are able (and unable) to accept. In some cases, there may be items that Welcome Home cannot accept due to space limitations.

  2. I live nearby. Can I just swing by and drop off items during the week?
    Welcome Home only accepts items by appointment. Appointments are available on Mondays from 1-2pm, Wednesdays from 2-3pm, and Thursdays from 10:30-11:30am. For more information on how to donate items and to make an appointment, please see this link.

  3. I have items to donate - can you come to my home to pick them up?
    Welcome Home is unable to pick up items at donor's homes. Drop offs to Welcome Home are by appointment only. To make an appointment to bring items to Welcome Home, please see this link.

  4. For tax purposes, will I receive a receipt for the items I donate?
    You will receive an email receipt within one week of donating your items.

  5. Do you take furniture?
    We do not accept furniture. Here is a link to organizations that accept furniture and other goods that Welcome Home cannot.

  6. Where are you located?
    We are located in the rear of 1191 Washington Street, West Newton. For GPS/Navigation use: 27 Dunstan Street, Newton.

  7. How do I sign up to donate items?
    Click here to schedule an appointment to drop off a donation using SignUp Genius.  If you would prefer to schedule over email, please email us at [email protected].

  8. Do you accept decorative items like framed prints and baskets?
    YES! We are happy to accept decorative items that our clients can use to make their surroundings feel like home. We accept framed prints (up to 24”x36”), baskets, cookie jars, etc., We cannot accept vases or wine glasses.

  9. What happens to items that are broken or otherwise not appropriate to provide to your clients?
    They are recycled at the Rumford Avenue recycle center, or through two recycling companies. We have many relationships with other nonprofits and we share items with them on a schedule.

  10. Can you accept very large donations? YES! Our volunteers are always ready to help remove items from your car.

  11. I cannot lift anything heavy.  Can you help me with the boxes?
    ​YES! So that we are fully prepared and staffed to accept your donation, we ask that you alert us ahead of time.  You can do this via email or through a comment in Sign Up Genius. Our volunteers will be standing by to accept your donation. You do not have to get out of your car if you would prefer to stay seated. Unfortunately, we cannot pick up donations from a private home.

We look forward to seeing you at Welcome Home soon. Questions? Email us: [email protected].
Welcome Home
A Home Goods Pantry















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Address:
1191 Washington Street REAR (entrance on Dunstan Street), West Newton
Welcome Home's door and parking lot are located at the rear of 1191 Washington Street, on Dunstan Street, in West Newton. Please note - you must enter Dunstan Street from Watertown Street as Dunstan Street is now one-way and you can no longer enter it from Washington Street.
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For GPS/Navigation Systems, use:
27 Dunstan Street, West Newton. We are located next to 27 Dunstan Street - look for our signs.

Mailing Address:
P.O. Box 590351, Newton Center, MA, 20459

Phone:
(617) 454-4795

Email:
[email protected]

Tax ID:
32-0609377